It could be that there isn’t enough education or proper messaging delivered to the user on how to make full use of their Smart Meter. At this point, I can only really speculate the reason behind this current state of Smart Meter underutilisation from the user’s standpoint. So, if we’re talking about the three reasons TNB listed on their website, I think that there’s already a little bit of a gap between intention and result. On top of that, I can already pay my bills at any time with the myTNB App, so I’m not entirely sure how a Smart Meter would change that. Maybe having a Smart Meter would change that (I don’t have one right now) but if I’m being honest I highly doubt so. I don’t know about you, but I only pay attention to my myTNB app when it’s time to pay the bill. Amin, on the other hand noted that although he can now keep track of his power consumption better, it wasn’t something he was particularly concerned about unless there was a huge discrepancy with his monthly bill.Īnd that, I think is a sentiment that resonates with me. But, of those who did reply, it seems that the consensus was that they haven’t really felt a big impact having a Smart Meter versus not having one.īryan and Jude (two RKMD members) noted that the most significant thing they noticed after it was installed was that they now have an extra light in their porch/side gate. So I wouldn’t jump to too big of a conclusion here. I don’t know if that’s because most of our 3,000+ users haven’t had a Smart Meter installed, didn’t know they had Smart Meters, or if they just didn’t bother replying. Curious, I decided to ask the RKMD members in our Facebook group who have had Smart Meters installed, whether having one was actually better for them as an end-consumer.
That all sounds incredible, but intention often differs from the result.
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